Frequently Asked Questions (FAQ)

Welcome to the SilkoStore Help Center!
Find answers to the most common questions about our fabrics, orders, and services.

What type of fabrics do you sell?

We deal in premium-quality ladies’ and men’s fabrics, including master replicas, printed suits, embroidered designs, and original-inspired textiles.
All products are carefully sourced and crafted to deliver top-tier quality at wholesale prices.

 Do you deliver all over Pakistan?

Yes! We deliver nationwide across Pakistan through TCS, Leopards Courier, PostEx, and other trusted courier partners.

What are the payment options?

We currently offer:

• Cash on Delivery (COD)

• Bank Deposit / Online Transfer

Please keep the exact amount ready for COD orders.

 How long does delivery take?

Usually, orders reach within:

• Lahore: 1–2 working days

• Other Cities: 2–5 working days
  Delays may occur due to weather or courier issues.

Can I exchange my order?

Yes! We offer 15-day exchange in case of any fabric issue, wrong item, or defect.
Please note — we do not offer returns or refunds, only exchanges.

 How can I request an exchange?

Simply contact us via:
📱 WhatsApp: 0325 7885550
📧 Email: silkostore100@gmail.com
Share your order number and product photos — our support team will guide you.

Do you have a physical outlet?

Yes! Visit our main outlet at:
🏬 100-M, Quaid-e-Azam Industrial Estate, Kot Lakhpat, Lahore, Pakistan

Can I buy in bulk or wholesale?

Absolutely! SilkoStore is primarily a wholesale supplier.
For bulk orders, please contact us directly on WhatsApp for special pricing.

How can I contact customer support?

📱 WhatsApp: 0325 7885550
📧 Email: silkostore100@gmail.com
⏰ Support Hours: Monday–Saturday, 10 AM – 8 PM

SilkoStore – Trusted Since 1975.
Delivering quality fabrics, honest service, and nationwide trust.