Exchange Policy

At SilkoStore, we value your satisfaction and always strive to deliver premium-quality fabrics.
Each piece is carefully inspected before dispatch, but if you receive an item with a fabric issue, print error, or defect, we’re here to help with an easy exchange process.

Eligibility for Exchange

We accept exchanges under the following conditions:

• The product is unused and unstitched.

• Exchange request is made within 15 days of delivery.

• The issue is related to fabric damage, wrong item sent, or major print defect.

• You have proof of purchase (order number or invoice).

Please note: Minor printing variations, fabric texture differences, or color tone changes may occur due to lighting or screen settings and are not considered defects.

How to Request an Exchange

To initiate an exchange:

1. Contact our support team via WhatsApp: 0325 7885550 or email: silkostore100@gmail.com.

2. Share your order number and clear photos of the issue.

3. Once verified, our team will guide you through the exchange process.

Exchange Shipping Process

• You can return the parcel via TCS, Leopards Courier, or PostEx.

• Once we receive and inspect the returned fabric, we’ll dispatch the replacement.

• Delivery time for exchanged items: 3–5 working days after approval.

Non-Exchangeable Items

We cannot offer exchanges on:

• Cut, stitched, or altered fabrics

• Discounted or sale items

• Products damaged due to misuse after delivery

In-Store Exchange

Customers in Lahore can also visit our main outlet for direct exchange assistance:
📍 100-M, Quaid-e-Azam Industrial Estate, Kot Lakhpat, Lahore, Pakistan

SilkoStore – Trusted Since 1975
We believe in quality, commitment, and customer satisfaction.